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Account Privacy
At Kate and Shasha Boutique, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your information when you register and use an account on our website.
Support Specialist
Customer satisfaction is our priority. Whether you have questions about our products, need assistance with your order, or require guidance, our dedicated support team is here to ensure a seamless shopping experience. Contact us anytime—your happiness is our business!
Seller Standards
We are dedicated to providing our customers with a seamless, trustworthy, and enjoyable shopping experience. To ensure your satisfaction, we uphold high standards in every aspect of our business.
Before You Order
Thank you for choosing us! We’re committed to making your shopping experience exceptional.To ensure a smooth and satisfying shopping experience, please review the following important information. Click on the link "Learn More"
faq
Find Answers
Yes, we ship worldwide. Shipping fees and delivery times vary based on your location.
We accept a variety of secure and convenient payment methods to make your shopping experience seamless. These include:
- Credit/Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: PayPal, Apple Pay, and Google Pay.
- Bank Transfers: For customers who prefer direct payments.
- Buy Now, Pay Later Options: Such as Klarna or Afterpay (if available in your region).
- Cryptocurrency: Bitcoin, Ethereum, USDC, USDT
How do I track my order?
Tracking your order is easy! Once your purchase has been processed and shipped, you’ll receive a confirmation email or message containing your tracking number and a link to track your package.
Here’s how you can track your order:
- Check your email or SMS for the shipping confirmation.
- Click the tracking link provided, or visit the courier’s website (e.g., DHL, UPS, or FedEx) and enter your tracking number.
- You’ll see the latest updates on your package’s location and estimated delivery date.
If you need further assistance or cannot locate your tracking information, don’t hesitate to contact us. We’re happy to help!
We strive to be transparent about our pricing. While most of our products and services come with no hidden fees, there may be additional charges in certain cases, such as:
- Shipping Fees: Depending on your location and shipping method selected.
- Taxes or Duties: Applicable for international orders, as per your country’s regulations.
- Special Services: For example, expedited shipping or gift wrapping.
Any applicable surcharges will be clearly displayed at checkout before completing your purchase. If you have any questions, feel free to reach out to us for clarification!
You can easily check the status of your order by following these steps:
- Log in to Your Account: If you created an account during checkout, log in and visit the “My Orders” or “Order History” section to view your order status.
- Check Your Email: After your purchase, you’ll receive a confirmation email with your order details and a tracking link once your order is shipped.
- Contact Us: If you checked out as a guest or need further assistance, simply reach out to us with your order number, and we’ll provide you with an update.
We’re here to ensure you stay informed every step of the way!